The person in this role will be responsible for first call resolution and excellence in customer service by responding to inbound calls and email inquiries, while using independent judgment with moderate supervision. The hours for this position are Monday-Thursday 8AM-6PM or 9AM-6PM, Friday 8AM-5PM or 10AM-7PM, and rotating Saturdays from 9AM-1PM.
Delivers accurate description of financial products and/or services to customers.
Provides accurate information to customers in accordance with bank guidelines.
Navigates various computer systems to properly maintenance customer account information.
Ensures timely and accurate completion of daily functions.
Routes callers to appropriate internal departments when required. Resolves problems within bounds of authority or requests assistance from other team members or supervisor as necessary.
Clear verbal communication, written communication, and reading comprehension in English
Basic computer skills (i.e., typing, data entry, Internet navigation, Microsoft Windows and email)
Basic use of standard office equipment (i.e., telephone, computer)
Strong interpersonal and customer service skills
Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills
Application of good judgment and decision making
Ability to work efficiently both independently and as part of a team
Ability to prioritize work to meet deadlines and productivity goals
Ability to work under pressure and cope with stress effectively
Ability to work in a fast-paced environment
Demonstrate a general level of knowledge of Bank Secrecy Act and OFAC related responsibilities in the performance of daily operations to ensure adherence to bank policies and compliance with all regulatory requirements.
To be considered for this position, you must at least meet the basic qualifications.
No phone calls or direct e-mails please.
Pre-employment background screening will be conducted.
Independent Bank is an EEO/AA - M/F/Disability/Protected Veteran Status.
Note: The job description does not constitute an employment agreement between the employer and employee. The above statements describe the general nature and level of work being performed within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. If you require assistance at any stage of the employment application process due to a disability, please contact Human Resources at 214-544-4777.