Branch Services Manager

Job ID
Denver Tech
7979 E. Tufts Avenue
# of Openings
City, State


The purpose of this position is to manage all aspects of branch operations and is accountable for customer satisfaction, ensuring the branch is compliant with all bank policies and procedures, and adherence to all bank objectives and practices. Will have the responsibility for retaining and expanding customer relationships, will solicit new retail bank business from existing and prospective customers. This position will make deposit product recommendations based on customer suitability and ensure compliance with related policies and regulations in order to effectively serve customers and increase Bank’s market share.


  • Manage the operations and personnel of the branch teller line and new account areas
  • Manage the operational expenses of the branch
  • Approve large teller transactions
  • Participate in weekday and Saturday work rotations which include opening and closing the branch
  • Open new accounts as needed
  • Facilitate branch meetings for delivery of vital operational information
  • Exercise administrative control over all functions of the branch including audit and compliance, staffing, employee coaching and motivation
  • Liaison for tellers with regard to operational guidelines and banking regulations
  • Responds to a variety of customer inquiries/issues (e.g. account balance discrepancies, etc.)
  • Actively participate in community programs and activities to promote the Bank and generate new customer relationships
  • Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
  • Occasional lifting and maneuvering of coins up to 25lbs may be required
  • Perform other job related duties as assigned


  • High school diploma or equivalent education certification (GED)
  • College degree in a related field, preferred
  • 3+ years banking experience with emphasis on branch operations, required
  • 2+ years management experience, required
  • Previous experience in consumer lending, preferred
  • Working knowledge of Silverlake system, preferred
  • Computer proficiency with working knowledge of Microsoft Office Suite applications, required
  • Ability to work flexible hours and branch hours of operation
  • Sales aptitude is necessary
  • Careful attention to detail and time management are essential
  • Excellent interpersonal and communication skills, required
  • Strong team player
  • Demonstrate a high level of knowledge of Bank Secrecy Act and OFAC related responsibilities in the performance of daily operations to ensure adherence to bank policies and compliance with all regulatory requirements.

To be considered for this position, you must at least meet the basic qualifications.


No phone calls or direct e-mails please.


Pre-employment background screening will be conducted.


Independent Bank is an EEO/AA - M/F/Disability/Protected Veteran Status.


Note: The job description does not constitute an employment agreement between the employer and employee. The above statements describe the general nature and level of work being performed within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. If you require assistance at any stage of the employment application process due to a disability, please contact Human Resources at 214-544-4777.


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