Lead Lobby Services Representative

Job ID
100 S. Old Town Boulevard
# of Openings
City, State


The purpose of this position is to provide superior customer service by assisting customers with a variety of teller transactions, new products selections, and ongoing support of services utilized. Other job responsibilities may include assisting with necessary teller overrides, researching balancing issues, assisting with more complex new account issues, facilitating daily workflow and coordinating employee work schedules.


  • Provide account services to customers by receiving deposits, verifying cash and endorsements, cashing checks, accepting saving deposits and withdrawals
  • Assist customers by opening new accounts and admit customer to safe deposit boxes
  • Facilitate daily workflow to meet established deadlines
  • Participate in branch opening/closing rotation schedule
  • May assist Branch Services Manager with employee scheduling
  • Provide teller overrides and approvals within authorized limits
  • Assist tellers to resolve balancing discrepancies
  • Answer incoming phone calls in a friendly and professional manner
  • Promote and support teamwork in the branch to ensure a positive overall customer experience
  • Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
  • Maintain an awareness of current fraud alerts
  • Perform additional duties as assigned


  • High school diploma or equivalent education certificate (GED)

  • 3+ years of teller experience, required
  • 3+ years of new accounts experience (with a bank), required
  • Previous supervisor experience, preferred
  • Computer proficiency with working knowledge of Microsoft Office Suite applications, required

  • Must be able to work during branch hours of operation
  • Excellent customer service skills are essential
  • Ability to adapt to changing work environment
  • Careful attention to detail and time management skills are essential

  • Excellent interpersonal and communication skills are required

  • Demonstrate a high level of knowledge of Bank Secrecy Act and OFAC related responsibilities in the performance of daily operations to ensure adherence to bank policies and compliance with all regulatory requirements.

To be considered for this position, you must at least meet the basic qualifications.


No phone calls or direct e-mails please.


Pre-employment background screening will be conducted.


Independent Bank is an EEO/AA - M/F/Disability/Protected Veteran Status.


Note: The job description does not constitute an employment agreement between the employer and employee. The above statements describe the general nature and level of work being performed within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. If you require assistance at any stage of the employment application process due to a disability, please contact Human Resources at 214-544-4777.



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