• Lead Lobby Services Representative

    Job ID
    Castle Rock
    500 N. Wilcox Street
    # of Openings
    City, State
    US-CO-Castle Rock
  • Overview

    Independent Bank provides a wide range of commercial and consumer banking solutions powered by people who value lasting relationships and commitment to community. We are founded on the belief that we have a deep responsibility to solve problems and build healthy communities. Our unique brand of banking is delivered by dedicated employees, who share an honest desire to make a lasting and positive impact. Come join us!


    The purpose of the Lead Lobby Services Representative is to provide superior customer service by assisting customers with a variety of teller transactions, new products selections, and ongoing support of services utilized. Other job responsibilities may include assisting with necessary teller overrides, researching balancing issues, assisting with more complex new account issues, facilitating daily workflow and coordinating employee work schedules. This is a full-time position with benefits (38-40 hours per week).  The person hired will work Monday through Friday only (no Saturdays).



    • Provide account services to customers by receiving deposits, verifying cash and endorsements, cashing checks, accepting saving deposits and withdrawals
    • Assist customers by opening new accounts and admit customer to safe deposit boxes
    • Facilitate daily workflow to meet established deadlines
    • Participate in branch opening/closing rotation schedule
    • May assist Branch Services Manager with employee scheduling
    • Provide teller overrides and approvals within authorized limits
    • Assist tellers to resolve balancing discrepancies
    • Answer incoming phone calls in a friendly and professional manner
    • Promote and support teamwork in the branch to ensure a positive overall customer experience
    • Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
    • Maintain an awareness of current fraud alerts
    • Perform additional duties as assigned


    • High school diploma or equivalent education certificate (GED)

    • 3+ years of teller experience, required
    • 3+ years of new accounts experience (with a bank), required
    • Previous supervisor experience, preferred
    • Computer proficiency with working knowledge of Microsoft Office Suite applications, required

    • Must be able to work during branch hours of operation
    • Excellent customer service skills are essential
    • Ability to adapt to changing work environment
    • Careful attention to detail and time management skills are essential

    • Excellent interpersonal and communication skills are required

    • Demonstrate a high level of knowledge of Bank Secrecy Act and OFAC related responsibilities in the performance of daily operations to ensure adherence to bank policies and compliance with all regulatory requirements.




    Our unique brand of banking extends from the Gulf Coast of Texas to the Rocky Mountains. We are an $8 billion dollar community-centric institution providing a wide range of relationship-driven commercial banking products and services tailored to meet the needs of businesses, professional organizations, community groups and entrepreneurs. We also offer a full line of personal financial products and services to make banking easy for busy families and individuals.




    Principled financial decisions ~ Building strong, healthy communities ~ Leading with a courageous heart ~ Resilient Solutions ~ Thriving relationships


    The Bank provides capital and guidance to foster growth, bring new ideas to life, and energize local businesses. We accomplish these goals by funding projects such as medical facilities, warehouse space, and hospitality and education venues. By developing strong relationships and a deep understanding of your industry, our team offers a proactive approach to business banking.


    We continue to be named Best Bank within many of the communities we serve. Recently, Independent Bank was named a Community Bankers Cup winner for the fifth consecutive year; a Top 75 Producing Lender Nationwide; a Top 50 Performer by the Dallas Business Journal; and one of the Healthiest Employers in both North Texas and Central Texas.


    The Bank builds community on two fronts: by helping create economic development and by partnering within the community. It all begins by empowering our employees. We encourage our people to follow their passion and volunteer. And we back that up through formal giving programs.




    To make an impact on the communities we serve through high-performance, purpose-driven banking.




    To be considered for this position, you must at least meet the basic qualifications.


    No phone calls or direct e-mails please.


    Pre-employment background screening will be conducted.


    Independent Bank is an EEO/AA - M/F/Disability/Protected Veteran Status.


    Note: The job description does not constitute an employment agreement between the employer and employee. The above statements describe the general nature and level of work being performed within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. If you require assistance at any stage of the employment application process due to a disability, please contact Human Resources at 214-544-4777.


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