• Lobby Services Representative I

    Job ID
    River Oaks
    3900 Essex Lane
    # of Openings
    City, State
  • Overview

    The purpose of the Lobby Services Representative position is to provide superior and quality service to customers through efficient and accurate financial transaction processing.


    Independent Bank provides a wide range of commercial and consumer banking solutions powered by people who value lasting relationships and commitment to community. We are founded on the belief that we have a deep responsibility to solve problems and build healthy communities. Our unique brand of banking is delivered by dedicated employees, who share an honest desire to make a lasting and positive impact. Come join us! This is a part-time position (<129 hours per month) and the hours worked may vary Monday through Friday. 


    • Provide account services to customers by receiving deposits, verifying cash and endorsements, cashing checks, accepting savings deposits and withdrawals
    • Balance cash drawer daily in accordance with established policies and procedures
    • Participate in branch opening/closing rotation schedule
    • Assist with balancing vault and ATM as needed
    • Open new accounts, including but not limited to (checking, savings, CD’s, IRA’s, Business)
    • Admit customer to safe deposit box as needed
    • Communicate in a courteous and professional manner in person and over the phone
    • Gain knowledge of and promote bank products and services
    • Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
    • Occasional lifting and maneuvering of coins up to 25lbs may be required
    • Perform other job related duties as assigned


    • High school diploma or equivalent education certificate (GED)

    • 6+ months teller experience, required
    • 6+ months new accounts experience (with a bank), required
    • Computer proficiency with working knowledge of Microsoft Office Suite applications, required
    • Must be able to work during branch hours of operation including occasional Saturday mornings
    • Careful attention to detail and time management skills are essential
    • Ability to adapt to changing work environment
    • Excellent interpersonal and communication skills are required
    • Being a strong team player is vital
    • Demonstrate general knowledge of Bank Secrecy Act and OFAC related responsibilities in the performance of daily operations to ensure adherence to bank policies and compliance with all regulatory requirements.




    Our unique brand of banking extends from the Gulf Coast of Texas to the Rocky Mountains. We are an $8 billion dollar community-centric institution providing a wide range of relationship-driven commercial banking products and services tailored to meet the needs of businesses, professional organizations, community groups and entrepreneurs. We also offer a full line of personal financial products and services to make banking easy for busy families and individuals.




    Principled financial decisions ~ Building strong, healthy communities ~ Leading with a courageous heart ~ Resilient Solutions ~ Thriving relationships


    The Bank provides capital and guidance to foster growth, bring new ideas to life, and energize local businesses. We accomplish these goals by funding projects such as medical facilities, warehouse space, and hospitality and education venues. By developing strong relationships and a deep understanding of your industry, our team offers a proactive approach to business banking.


    We continue to be named Best Bank within many of the communities we serve. Recently, Independent Bank was named a Community Bankers Cup winner for the fifth consecutive year; a Top 75 Producing Lender Nationwide; a Top 50 Performer by the Dallas Business Journal; and one of the Healthiest Employers in both North Texas and Central Texas.


    The Bank builds community on two fronts: by helping create economic development and by partnering within the community. It all begins by empowering our employees. We encourage our people to follow their passion and volunteer. And we back that up through formal giving programs.




    To make an impact on the communities we serve through high-performance, purpose-driven banking.




    To be considered for this position, you must at least meet the basic qualifications.


    No phone calls or direct e-mails please.


    Pre-employment background screening will be conducted.


    Independent Bank is an EEO/AA - M/F/Disability/Protected Veteran Status.


    Note: The job description does not constitute an employment agreement between the employer and employee. The above statements describe the general nature and level of work being performed within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. If you require assistance at any stage of the employment application process due to a disability, please contact Human Resources at 214-544-4777.


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