• Customer Care Representative I

    Job ID
    2018-2974
    Location
    North Denton
    Type
    Full-Time
    Address
    400 North Carroll Boulevard
    # of Openings
    1
    City, State
    US-TX-Denton
  • Overview

    WHY INDEPENDENT BANK IS A GREAT PLACE TO WORK:

     

    Footprint

    Established, respected, and growing in Texas and Colorado.

     

    People

    Building thriving relationships and leading with a courageous heart.

     

    Benefits

    Generous 401 (k) plan, paid time off, health benefits, employee programs, and a satisfying work-life balance.

     

    Growth

    Financial stability providing competitive salaries, internal growth opportunities, and a business strategy of continuous growth.

     

    Community

    Volunteering and making a lasting impact, building strong, healthy communities.

     

    The Customer Care Representative will be responsible for first call resolution and excellence in customer service by responding to inbound calls and email inquiries, while using independent judgment with moderate supervision.

    Responsibilities

    • Answers inbound telephone calls and emails from customers regarding balance requests, check verification, account research and all other account-related questions.
    • Delivers accurate description of financial products and/or services to customers.

    • Provides accurate information to customers in accordance with bank guidelines.

    • Navigates various computer systems to properly maintenance customer account information.

    • Ensures timely and accurate completion of daily functions.

    • Routes callers to appropriate internal departments when required. Resolves problems within bounds of authority or requests assistance from other team members or supervisor as necessary.

    • Maintains a high level of service with customers and meets performance targets.

    Qualifications

    • High school education or equivalent is required.
    • Minimum one year in financial services preferred
    • Minimum one year at a call center preferred
    • Minimum two years of customer service experience is preferred.
    • Clear verbal communication, written communication, and reading comprehension in English
    • Basic computer skills (i.e., typing, data entry, Internet navigation, Microsoft Windows and email)
    • Basic use of standard office equipment (i.e., telephone, computer)
    • Strong interpersonal and customer service skills
    • Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills
    • Application of good judgment and decision making
    • Ability to work efficiently both independently and as part of a team
    • Ability to prioritize work to meet deadlines and productivity goals
    • Ability to work under pressure and cope with stress effectively
    • Ability to work in a fast-paced environment
    • Demonstrate a general level of knowledge of Bank Secrecy Act and OFAC related responsibilities in the performance of daily operations to ensure adherence to bank policies and compliance with all regulatory requirements. 

     

    Independent Bank is a host to diverse group of professionals; offering careers in lending, finance, management, marketing, technology and much more. We welcome talented and capable people with a heart for community service, strong personal values and integrity to join our team.

     

    To be considered for this position, you must at least meet the basic qualifications.

    No phone calls or direct e-mails please.
     

     

    Pre-employment background screening will be conducted.

     

    Independent Bank is an EEO/AA - M/F/Disability/Protected Veteran Status.

     

    Note: The job description does not constitute an employment agreement between the employer and employee. The above statements describe the general nature and level of work being performed within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. If you require assistance at any stage of the employment application process due to a disability, please contact Human Resources at 214-544-4777.

     

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